Privacy Policy

Last updated 20 August 2026

This Privacy Policy explains how ChatPingo ("ChatPingo", "we", "us") collects, uses, and protects information in connection with the Partner Portal and Partner Program (together, the "Program"). It applies to Partners and their team members. Partners are separately responsible for their own privacy practices toward their Customers and end recipients.

1. Information We Collect

  • Account information — name, email, company name, and password/OAuth identity for you and any team members you invite.
  • Billing information — plan tier, billing cycle, and invoice/payment history, processed via our payment processor.
  • Program usage data — API keys you issue, Customer accounts you create, session and campaign counts, and usage against your committed tier.
  • WhatsApp message data — message content and metadata (sender/recipient identifiers, timestamps, delivery status, media) that passes through sessions connected under your account, processed solely to deliver messages, show delivery status, and dispatch webhook events.
  • Technical data — IP address, browser/device information, and log data generated by using the Partner Portal or API.

2. How We Use Information

  • To operate the Program: authenticate accounts, maintain WhatsApp sessions, route and deliver messages, and dispatch webhooks.
  • To bill your committed tier and any overage, and maintain invoice history.
  • To provide support when you contact us.
  • To monitor for abuse, maintain security, and keep the Program reliable.

We do not sell your data or your Customers' message data, and we do not use message content to serve ads.

3. Sharing & Sub-processors

We share data with infrastructure providers who process it on our behalf under contract, strictly to operate the Program — including cloud hosting and database providers, media/object storage (for files sent or received via WhatsApp), and our payment processor. We do not share your data with third parties for their own marketing purposes.

4. Data Retention

We retain account and billing data for as long as your partner account is active and as needed to meet legal, accounting, and dispute-resolution requirements afterward. Message and session data is retained only as long as needed to operate the Program (e.g. delivery status, dedup, and history you or your Customers view in the portal) and is deleted or reduced on a rolling basis as it ages out of that need.

5. Data Security

We use encryption in transit, access-controlled infrastructure, and password-protected data stores for session and account data. No system is perfectly secure, and we can't guarantee absolute security, but we maintain reasonable technical and organizational safeguards appropriate to the data we process.

6. Cookies & Local Storage

The Partner Portal uses browser local storage to keep you signed in — it does not use third-party advertising or tracking cookies.

7. Your Rights

You can access, correct, or request deletion of your account information at any time from your Profile page, or by emailing dev.chatpingo@gmail.com. Depending on your location, you may have additional rights under applicable data protection law; contact us to exercise them.

8. Children's Privacy

The Program is intended for businesses and is not directed at, or knowingly used to collect information from, children.

9. International Transfers

Data may be processed in countries other than your own. Where required, we rely on appropriate safeguards for cross-border transfers of personal data.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be notified via the Partner Portal or the email on file.

11. Contact

Questions about this Policy can be sent to dev.chatpingo@gmail.com.